✓ 24x7x365 Network Monitoring
✓ Windows Updates / Patching
✓ Over 1,000 Events/Services Monitored
✓ Immediate Alerting
✓ Automated Trouble-Ticket Generation
✓ Automated Escalation Process
✓ Proactive Support
✓ Onsite Support As Needed

Remote monitoring of system logs and critical services in order to proactively identify potential issues with servers that may caused owntime; Anti-virus updates and reporting to ensure servers are protected from constant threats of viruses, worms and malware; OS
patching to ensure that the servers are
protected from external attack vectors.

Real-Time Service & Event Log Monitor, Anti-Virus / Anti-Malware Software, Controlled Windows Updates & Patching, Managed Firewall Protection, Client VPN Access, and Monthly Status Reports (personalized to client)

✓ Technology Solution Design & Development
✓ Onsite Implementation
✓ Project Management
✓ Disaster Recovery Planning & Response
✓ Intrusion Detection & Security Testing
✓ Secure Point-to-Point VPN Design
✓ Co-Location Services for Business Critical Services

Diverse IT experience gives Strategic Solutions a distinct advantage in guiding you through any deployment, project, upgrade, or other business need.

The Service Desk is the face of IT and the user’s perception of IT is based on their experience with the Service Desk.  It’s important for the agents to have a specific skill set; Customer Service Skills (be personable), have a clear understanding of the business model and their role in IT, and have technical skills that allow them to be successful and knowledgeable for their specific support tasks.

Business-Line Application Support!
We can implement & support your specific business-line application. Talk to our IT experts for more details…