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Service Desk
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Single Point of Contact; Proactive Support coupled with traditional break /fix support
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Event Management
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Monitor All Critical Business Services & Applications
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Level 2 Support
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Best in Class Escalation Support Team (24x7x365)
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Professional Services
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Design, Deploy, Implement, Test, and Close Projects
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STATS
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Incident Management & Asset Tool
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The Service Desk is the face of IT and the user’s perception of IT is based on their experience with the Service Desk. It’s important for the agents to have a specific skill set;
Customer Service Skills (be personable), have a clear understanding of the business model and their
role in IT, and have technical skills that allow them to be successful and knowledgeable for their specific support tasks.
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