Here are answers to some commonly asked questions. But we encourage you to contact us directly with any inquiries big or small!
1. What is managed IT services anyway? And how does it benefit me?
SSI will establish a single point of contact for all your IT requirements, instituting a culture of accountability for all things IT. Remote monitoring of system logs and critical services allow us to proactively identify potential issues with servers that may cause downtime. And our simplified contract structure makes it easy for you to budget your IT costs and focus on your core business functions.
A sampling of managed IT services we provide includes real-time service and event log monitoring, anti-virus/anti-malware software installation and updates, controlled Windows updates and patching, managed firewall protection, client VPN access, and personalized monthly status reports.
2. How does flat rate billing save me money?
Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. SSI serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!
3. Will I have one point of contact to call when I have problems?
Yes! Our best-in-class Service Desk will be your single point of contact for ALL of your support needs. The Service Desk is the face of IT. Our service desk team has cultivated a specific skill set — personable and friendly customer service skills, a clear understanding of the business model and their role in IT, and the technical skills that allow them to be successful and knowledgeable for their specific support tasks.
4. What if I have an emergency issue in the middle of the night?
Your Service Desk will be readily available during your standard operating hours and a Level 2 Support expert will be assigned to your account and available 24/7.
5. Do I have to sign a long-term agreement?
No. We will customize each service package to your specific needs and time frames. We’ve worked on assignments as short as a week and as long as 10 years! We will provide whatever is appropriate for you.
6. What kind of response times can I expect?
We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.
7. What if I need more than standard managed IT services?
SSI provides both technology and strategic consulting services. Our experts can provide an in-depth assessment of your organization’s needs and then guide you through any deployment, project, upgrade, or other business need. Click on the IT Consulting link for more information or contact us!
Please contact us for any additional inquiries! We’re happy to answer your questions.