Outsourced Service Desk and Managed IT Services

SSI is a managed IT service provider with a focus on outsourced Service Desk.  Our goal is to make IT simple so our customers can focus on their core business.

Our Support Goal: Restore all required IT Services in order to reduce downtime and to allow OUR Customers to Serve THEIR Customers.

 

helpdesk

SSI Advantage: Continually Expand the Database of Tier 1 Procedures so we can resolve your incidents 24/7

How: Our Support Team Members continually collaborate with higher Tiers of Support and document escalated procedures for Tier1 to resolve.

Result: Fewer tickets that require escalation to another support tier or internal corporate escalation.

 

Contact SSI for a free consultation.