SSI is a managed IT service provider with a focus on outsourced Service Desk. Our goal is to make IT simple so our customers can focus on their core business.
Our Support Goal: Restore all required IT Services in order to reduce downtime and to allow OUR Customers to Serve THEIR Customers.
SSI Advantage: Continually Expand the Database of Tier 1 Procedures so we can resolve your incidents 24/7
How: Our Support Team Members continually collaborate with higher Tiers of Support and document escalated procedures for Tier1 to resolve.
Result: Fewer tickets that require escalation to another support tier or internal corporate escalation.